Contact Us

📞 Contact Us Policy (English)

1. Response Commitment

• General Inquiries: Reply within 24 business hours (Mon-Fri, 9AM-5PM PT).

• Order Issues: Priority response in ≤12 hours (include order #).

• Legal Requests (e.g., subpoenas): Forward to

  ferrijhasemq0@gmail.com  within 48 hours.

2. Official Channels

Purpose	Contact Method	Avg. Response Time
Order Support	fallonamiadfvp@gmail.com	2 hours
Returns/Exchanges	fallonamiadfvp@gmail.com	3 hours
Business Partnerships	heatherlymaylanio6f@gmail.com	24 hours
Data Privacy Requests	heatherlymaylanio6f@gmail.com	72 hours (legal deadline)
24/7 Urgent Issues	Live Chat (bottom-right)	Instant

3. What to Include

For faster resolution, provide:

• Order number (if applicable)

• Screenshot/error message

• Contact email/phone
  *Example subject line: "Order #12345 - Missing Item"*

4. Scam Alert

❌ We never:

• Call to request passwords/payment

• Send refund links via SMS

• Use @gmail.com addresses for official communications
  Verify authenticity at trust.xxx.com

5. Callback Service (U.S. Only)

• Hours: 8AM-8PM ET, Mon-Sat

• Request: Submit number via [Callback Form]

• Confirmation: SMS with agent name/ID before calling