Return & Exchanges
1. Eligibility
Timeframe: Items must be requested for return/exchange within 30 days of delivery.
Condition: Unused, unwashed, with original tags/packaging. Exclusions:
❌ Final sale items (e.g., clearance)
❌ Intimate apparel/swimwear (hygiene reasons)
❌ Customized/personalized goods
2. Process
Request: Submit RMA form via [Portal Link] or email
ledouxlakota3vh@gmail.com.
Authorization: Receive approval & return label within 48 business hours.
Ship Back: Use prepaid label (free returns) or self-ship (customer-paid).
Inspection: Refund/exchange processed in 3-5 business days post-receipt.
3. Costs & Refunds
Scenario Customer Cost Refund Method Defective/wrong item $0 (free return label) Full refund + 20% coupon Change size/color $0 (free label) Exchange + reship Unwanted item (non-fault) $7.99 restocking fee* Original payment method
*Fee waived if store credit chosen
4. Exchanges
Size/color exchanges subject to stock availability.
Out-of-stock items default to refund.
5. Non-Returnable States
Due to tax regulations:
New Jersey: Electronics >90 days
Florida: Opened software/media